The Australian TeleCommunications Team is Australia’s innovative, affordable, Australian owned and operated Online Contact Centre.
We believe speaking with Local Australian operators who have constant training and feedback is what separates us from the rest of the market. We have the latest telecommunications technology making it efficient to handle your communications in an efficient manner. At ATCT we pride ourselves on being an affordable solution without compromising on quality. ATCT does not compete with overseas contact centres as the service levels are incomparable.
Research suggests that customers are instantly calmer speaking with locals as opposed to speaking to an offshore call centre operator. Since 2009 we have since an increase in the level of outsourcing to offshore countries. In 2015-2017 we have seen many of those same companies reverting back to Australian contact centres.
This business has been built on 3 firm pillars;
Confidence – Confidence for everyone that deals with ATCT that we will provide Honesty, diligence, integrity and most importantly strategic thinking.
On going training – We will ensure everyone is up to date with the latest planning, changes in the industry and product knowledge.
Technological approach – The future of all business’s relies on how quick they adapt to the new technological changes. With this knowledge we are always striving to stay ahead in the industry with the latest technology and implementing new ideas.
At ATCT we are able to cater to almost all needs when it comes to communications, whether that is, contact centres (inbound and outbound), live chat (sales or service), and social media. If you would like to get more information on the services we offer, please do visit our Services page. We would love to Get in touch with you and discuss some options to cater to your needs, you can even leave your contact details for us to Get in touch with you at a suitable time.
Want to know more? simply visit our About page and find out who what and why.